Companies House


The role of the Independent Adjudicators for Companies House is to investigate complaints about delay, discourtesy and mistakes and the way in which these complaints have been handled at Companies House.

The Adjudicators will also review written appeals against the levying of late filing penalties, although as Parliament has laid down exactly what the Registrar of Companies can and cannot do, the scope for discretion is very limited. The late filing penalty appeals process is clearly set out in the Companies House information on Late Filing Penalties - Appeals; please review this guidance before writing about a late filing penalty.

Dame Elizabeth Neville, DBE, QPM, DL, MA Oxon, PhD London, retired as Chief Constable of Wiltshire Constabulary in 2004. She was the Independent Complaints Assessor for the agencies of the Department for Transport until April 2010, a member of the Civil Nuclear Police Authority and non executive director of the Serious Fraud Office until 2012. She was the High Sheriff of Wiltshire for 2010/11.  She is a member of the Determinations Panel for the Pensions Regulator, a non executive board member of The Insolvency Service, Appeal Officer for the Regulator of Community Interest Companies and a lay member of the Independent Appeals Body for PhonepayPlus (Regulator of premium rate services).

Jessica Pacey, LLM (Canon Law), MBA is a Tribunal judge, hearing appeals in the first tier Tribunal of the Social Entitlement Chamber, and the Immigration and Asylum Chamber, hearing and determining first instance appeals on human rights, asylum and immigration applications.  She is also Appeal Officer for the Regulator of Community Interest Companies.   Jessica was until January 2011 a senior Lecturer in Law at Nottingham Law School.

Leslie Cuthbert, LLB, LLM, graduated with an LLB from Brunel University and a LLM in Criminal Litigation from the Inns Court School of Law. Leslie sits as a Crown Court Recorder, a Road User Charging Adjudicator hearing appeals against London's congestion charge, and as a Tribunal Judge for the Mental Health Review Tribunal and for the Special Education Needs and Disability Tribunal. Leslie regularly carries out training on Advanced Investigative Practices in criminal, employment and regulatory investigations, including dealing with complaints, both in the UK and abroad. Other appointments include sitting on the editorial board of 'Tribunals Journal', Appeal Officer for the Regulator of Community Interest Companies and as a Panel Chair of the Nursing and Midwifery Council. Leslie is a member of the Chartered Institute of Arbitrators and a Fellow of the Royal Society for the encouragement of Arts, Manufactures and Commerce.

The Adjudicators cannot deal with the following:

  • Questions about company law
  • The exercise of discretion by the Secretary of State
  • Complaints being considered by the Parliamentary and Health Service Ombudsman
  • Any case involving criminal proceedings
  • Complaints more than six months old.

Companies House must have the opportunity to resolve any dispute, so before being referred to the Adjudicators, a complaint must have followed all the internal Companies House procedures and therefore must have been considered by the Director of Customer Delivery.


After receiving an adjudication, if you are still unhappy you can contact your Member of Parliament and ask that the matter be referred to the Parliamentary and Health Service Ombudsman.

If you are also unhappy regarding the result of an adjudication in relation to a late filing penalty you can write and ask the Registrar of Companies for England and Wales (or the Registrar of Companies for Scottish Companies) to look at your case.

Contact details:

Companies House Independent Adjudicators
c/o Companies House
Crown Way
CF14 3UZ

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