We are continually striving to improve the services we offer to our customers. To do this effectively it is important for our organisation to have a broad understanding of its customers’ needs. One of the ways in which we gain and improve our knowledge is through our regional focus groups. Meeting regularly, these sessions continue to provide us with valuable feedback, so that we can address customer issues and better plan how our projects should be taken forward.

We currently have focus groups scheduled to meet:

2010

Feb
4th Newcastle
4th Carlisle
11th Southampton & Portsmouth
24th Northampton
25th Oxford

Mar
18th London

Apr
14th Edinburgh
15th Dundee
20th Leeds
21st Manchester
29th Cardiff

May
5th Aberdeen
6th Inverness
26th Norwich
27th Cambridge

June
2nd Glasgow
3rd Dumfries
9th Liverpool
10th Preston
24th Birmingham

One of Companies House Senior Managers chairs the meetings supported by the Customer Services and Customer Care Managers and team. The focus groups also provide the organisation with an opportunity to update the members on any developments that may affect them and more importantly, gives the members an opportunity to ask questions or raise issues for discussion, either with the group or on an individual basis.

Each group meets every six months and we are constantly working to broaden the groups in each area. If you are interested in joining one of the focus groups or you would like any further information please contact:

Lynda Brown
Customer Care
Companies House
Crown Way
Cardiff CF14 3UZ
lbrown@companieshouse.gov.uk
+44 (0)29 2034 8407