We are continually striving to improve the services we offer to our customers. To do this effectively it is important for our organisation to have a broad understanding of its customers’ needs. One of the ways in which we gain and improve our knowledge is through our regional focus groups. Meeting regularly, these sessions continue to provide us with valuable feedback, so that we can address customer issues and better plan how our projects should be taken forward.

We currently have focus groups scheduled to meet:

2009

Sept
10th Southampton/Portsmouth
22nd Northampton
23rd Oxford

Oct
13th Leeds
14th Manchester
20th London

Nov
10th Norwich
11th Cambridge
17th Cardiff
19th Birmingham
24th Liverpool
25th Preston

One of Companies House Senior Managers chairs the meetings supported by the Customer Services and Customer Care Managers and team. The focus groups also provide the organisation with an opportunity to update the members on any developments that may affect them and more importantly, gives the members an opportunity to ask questions or raise issues for discussion, either with the group or on an individual basis.

Each group meets every six months and we are constantly working to broaden the groups in each area. If you are interested in joining one of the focus groups or you would like any further information please contact:

Lynda Brown
Customer Care
Companies House
Crown Way
Cardiff CF14 3UZ
lbrown@companieshouse.gov.uk
+44 (0)29 2034 8407