Contact Us

There are many ways to get in touch with us.

By Post

Main Office
Companies House
Crown Way
Maindy
Cardiff CF14 3UZ

DX 33050

Edinburgh
Companies House
4th Floor Edinburgh Quay 2
139 Fountainbridge
Edinburgh EH3 9FF

LP - 4 Edinburgh 2 (Legal Post) or
DX ED235 Edinburgh 1

London
Companies House Executive Agency
21 Bloomsbury Street
London WC1B 3XD

London Information Centre

Northern Ireland

Companies House Contact Centre

Our principal route for all general enquiries is our Contact Centre. Our staff have extensive experience of Companies House products, services and operations. They will usually provide you with an immediate answer to your query, or they will transfer you to someone who can help. We are contactable by:

Telephone
Companies House +44 (0)303 1234 500 (national call rate).

Lines are open 08:30 - 18:00 UK time Monday to Friday, except national holidays.
For training and quality purposes, your call may be monitored.

E-mail
enquiries@companies-house.gov.uk

Minicom

This facility is available to customers who have access to a minicom machine for the hearing impaired and is not compatible with standard telephones.

Minicom No. 029 2038 1245.

Customer Services

To help us make sure we are maintaining our standards and to highlight areas for improvement, we welcome any views you may have regarding our performance, which may help us improve our levels of service. Please send your comments to:

Mr Ian Smith
Customer Services Manager
Email: ismith@companieshouse.gov.uk

User Groups, Focus Groups and Customer Liaison

We have a number of User groups representing the banking industry, bulk information customers, company registration agents, legal users and the wider information community.

We also arrange regionally based Focus groups. These groups help us look in a structured way at the issues affecting the quality of our services and to gain a deeper understanding of customer requirements, as well as to seek their view generally.

Our Customer Liaison Team provides a personalised support service. Each Customer Liaison Manager acts as a single point of contact for regular customers and is able to provide advice or assistance on the range of products and services available.

If you would like to attend a User or Focus Group or meet a Customer Liaison Manager please contact:

Mrs Marie Connors
Customer Liaison Manager
Email :mconnors@companieshouse.gov.uk

Complaints

If you're not happy with a specific aspect of our service and the Contact Centre have been unable to resolve your complaint, please contact:

Jane Walters
Customer Services
Email :jwalters@companieshouse.gov.uk

Business Liaison and National Education

We have a contact point for working with business, the professions and educational organisations. Neil Butler (who has over 20 years experience working for Companies House) is available to speak to professional, entrepreneurial and educational groups, communicating the many aspects of company start-up, officers responsibilities, compliance, and products and services, as well as the implications of the Companies Act 2006.

Mr Neil Butler
Business Liaison Manager
Email :nbutler@companieshouse.gov.uk