Companies House

 
 

Get in touch


By Post

Main Office
Companies House
Crown Way
Cardiff CF14 3UZ

DX 33050

Edinburgh
Companies House
4th Floor Edinburgh Quay 2
139 Fountainbridge
Edinburgh EH3 9FF

LP - 4 Edinburgh 2 (Legal Post) or
DX ED235 Edinburgh 1

London
Companies House
4 Abbey Orchard Street
Westminster
London
SW1P 2HT

London Information Centre

Northern Ireland
Companies House
Second Floor
The Linenhall
32-38 Linenhall Street
Belfast
Northern Ireland BT2 8BG
or
DX 481 N.R. Belfast 1

NO EXTERNAL MAILBOX FOR OUT OF HOURS DELIVERY IN NORTHERN IRELAND  


Companies House Contact Centre

Our principal route for all general enquiries is our Contact Centre. Our staff have extensive experience of Companies House products, services and operations. They will usually provide you with an immediate answer to your query, or they will transfer you to someone who can help. We are contactable by:

Telephone  

If you are calling from the UK:
Companies House 0303 1234 500 (national call rate).

Telephone

If you are calling from outside the UK:
Companies House +44 303 1234 500 (national call rate).

Lines are open 08:30 - 18:00 UK time Monday to Friday, except national holidays.
Please note that calls to the Contact Centre will be recorded for training and quality assurance purposes. Other calls made directly to Companies House may also be recorded for the same purposes. These recordings will be erased 18 months from the date of the call unless there is a business need to retain them. Any such calls will not be retained any longer than is necessary.

E-mail
enquiries@companies-house.gov.uk


Minicom

This facility is available to customers who have access to a minicom machine for the hearing impaired and is not compatible with standard telephones.

Minicom No. 029 2038 1245.


Customer Services

To help us make sure we are maintaining our standards and to highlight areas for improvement, we welcome any views you may have regarding our performance, which may help us improve our levels of service. Please send your comments to:

Mr Ian Smith
Customer Services Manager
Email: ismith@companieshouse.gov.uk


User Groups, Focus Groups and Customer Liaison

We have a number of User groups representing the banking industry, bulk information customers, company registration agents, legal users and the wider information community.

We also arrange regionally based Focus groups. These groups help us look in a structured way at the issues affecting the quality of our services and to gain a deeper understanding of customer requirements, as well as to seek their view generally.

Our Customer Liaison Team provides a personalised support service. Each Customer Liaison Manager acts as a single point of contact for regular customers and is able to provide advice or assistance on the range of products and services available.

If you would like to attend a User or Focus Group or meet a Customer Liaison Manager please contact:

Mrs Marie Flowers
Customer Liaison Manager
Email :mflowers@companieshouse.gov.uk


Complaints

If you are not happy with a specific aspect of our service, tell the member of staff you are dealing with. If the complaints concern our website delivered services you can email our Contact Centre enquiries@companies-house.gov.uk

Our staff will do all they can to resolve the difficulty. If our staff fail to satisfy your concerns then please email complaints@companieshouse.gov.uk

More information on our complaints procedure


Business Liaison and National Education

We have a contact point for working with the professions (primarily accountancy and legal), business and educational organisations. Our Business Liaison Officer Neil Butler (who has 23 years experience working for Companies House) is available to speak to professional, entrepreneurial and educational groups.  Neil travels widely around the UK giving presentations and attending conferences as a guest speaker covering the many aspects of the work of Companies House, including company start-up, officers responsibilities, compliance, as well as recent changes and developments in policies and procedures.

Mr Neil Butler
Business Liaison Manager
Email :nbutler@companieshouse.gov.uk


Events and Speaking Representatives

As well as holding a variety of FREE seminars across the UK, the Companies House Events team also attend numerous business exhibitions and are available to speak at events to raise awareness and offer advice and guidance about Companies House and its products and services.

Our presentations can range from 30 minutes up to 3 hours and cover a wide range of topics, including:

  • How to incorporate a company and the advantages of doing so;
  • Secretaries and Directors responsibilities;
  • Filing information online and on time;
  • How to safely protect your company against fraud;
  • Recent updates and changes to our policies and procedures and
  • Information about and demonstrations of the products and services we offer.

If you would like a representative from Companies House to attend an event that you are holding to give a presentation and provide information in relation to Companies House, free of charge, please contact presenters@companieshouse.gov.uk.

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