How do I access information that is not available through Companies House Products and Services?

Follow the advice below to ensure your request for information is dealt with as quickly and smoothly as possible.

Before you ask for information

To speed up your enquiry, check if the information you're looking for is already on our website:

• If the information you require is about companies please see Find company information on the website
• look at the information released page
• check our Publication Scheme to see what types of information we make available and whether you have to pay for it
• search the Companies House website

How to ask for information

If you can't find the information, please contact the Information Rights Team by letter or email. To help us deal with your query please:

• write or email the Information Rights Team at the address below
• tell us clearly what information you want
• include your name and either a postal or email address

Information Rights Team, Companies House, Crown Way. Cardiff, CF14 3UZ
Telephone 029 2038 0616
Fax: 029 2038 0149
Email: jchainey@companieshouse.gov.uk
Email: charnett@companieshouse.gov.uk
Email: jlumsden@companieshouse.gov.uk

Will Companies House always provide me with the information I request?

The right to obtain information is not absolute, information may be exempt under the Freedom of Information Act or Data Protection for a number of reasons. For more information on your rights under this legislation please see www.dca.gov.uk/peoplesrights.htm.

Complaints

Anyone not happy with the response to their request can make a complaint or request a review of our response, by writing to the Information Rights Team, within two calendar months of the date of the response. The review will be conducted by a senior member of Companies House who has had no previous involvement with the case. If you are then not content with the outcome of your complaint, you may apply directly to the Information Commissioner (ICO), who enforces and oversees the Freedom of Information and Data Protection Acts, for a decision. Generally, the ICO cannot make a decision unless you have exhausted the complaints procedure provided by us. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.