Companies House

 
 

Unsolicited / phishing emails

Be suspicious of unsolicited emails, even if they look like they're from a trusted source.

What is phishing?

Phishing is an attempt by fraudsters or persons with malicious intent to 'fish' for personal information such as the passwords, log-in details and security measures you may use. For example, someone may send you an email that appears to come from your bank or an organisation you have registered with, such as PayPal. The email asks you to click on a link and/or to confirm your username or password - and in this way they obtain your details. These emails can look very authentic indeed, so it's often hard to gauge whether they're real or fake.

Please be aware that Companies House will never ask you to disclose personal or payment information by email.

If you have any doubt that an email you receive from Companies House is genuine, please do not follow any links or open any attachments, disclose any personal details, or respond to it. Please forward it to Companies House at phishing@companieshouse.gov.uk then delete it.

What warning signs should I look for?

In addition to phishing, there are all kinds of internet cons to be aware of. Emails warning you that your account has been hacked are common. Emails telling you that you've won the lottery or inviting you to join an 'exciting business opportunity not to be missed' are also widespread. Look out for spelling mistakes, poor design and suspicious-looking addresses, and if an attachment or link looks suspicious, never open it – delete it. If it sounds too good to be true, it probably is.

How did they get my email address?

Not from Companies House. Lists of live email addresses are bought or swapped between unscrupulous parties.

The email says it’s from Companies House – is it?

If we contact you by email, we will never ask you to enter or confirm your security details. But unscrupulous organisations can mask email addresses so it looks like a genuine email address in the ‘from’ address.

If you have any doubt that an email you receive from Companies House is genuine, please do not follow any links or open any attachments, disclose any personal details, or respond to it. Please forward it to Companies House at phishing@companieshouse.gov.uk then delete it.

Companies House is unable to investigate paper copies of phishing emails/websites. In order for us to take any action, you will need to forward the original phishing email to phishing@companieshouse.gov.uk.

Companies House will review all emails received but will not respond to them individually.

Any suspicious activity should be reported to Companies House immediately.

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