We are interested in your opinions of the service we offer. Please let us have your thoughts on the following questions. All replies will be treated confidentially.
   
   
   
  How often do you use Companies House Services?
 
 

Are you aware of the following online filing tools to protect companies?
 
PROOF
 
Monitor
  How do you rate the following:
 
Filing by paper
 
Filing online
 
WebCHeck service
 
CH Direct
 
Monitor
 
PROOF
 
Contact Centre
 
Company Incorporation service
  If you file documents with Companies House. How does filing online compare to filing paper?
 
  How quickly did we deliver the information you asked for?
 
  How do you rate the value for money of our products and services?
 
 
How satisfied are you with the quality of advice you receive?
 
  How satisfied are you with the quality of information you receive?
 
  How satisfied are you with the time it takes to get through on the telephone?
 
  How satisfied are you with the clarity of our communications?
 
  How do you rate the reliability of Companies House systems?
 
 
If you have had cause to contact any of the following areas, please tell us whether you agree or disagree with the following statement:
 
"The staff were knowledgeable"
 
National number (0303 1234 500)
 
CH Direct Service Desk (0845 7573991)
 
Other areas of Companies House
 
If you have had cause to contact any of the following areas, please tell us whether you agree or disagree with the following statement:
 
"The staff were courteous and polite"
 
National number (0303 1234 500)
 
CH Direct Service Desk (0845 7573991)
 
Other areas of Companies House
 
How satisfied are you that our staff treated you as an individual/valued customer?
 
 
How easy is Companies House to do business with
 
 
How does Companies House compare to other Government departments you do business with?
 
  How satisfied are you with the quality of customer service?
 
 
If you have had cause to complain, how satisfied are you with the speed of which your complaint was dealt with?
 
 
If you had cause to complain, how satisfied are you with the way in which your complaint was dealt with?
 
 
How satisfied are you with the ease of navigating our website?
 
 
How satisfied are you with the content of our website?
 
 
How satisfied are you overall with our website
 
  Considering everything, please score us on how satisfied you are with the service you receive.
 
 
  Companies House is an Equal Opportunities employer and as such has always embraced and championed the concept of fairness and equality to all individuals within this organisation, both employees and customers.
  To continue to pursue our aim of providing quality user-friendly and an accessible service delivery we would ask you to complete the following questions (any information provided will be used purely in our review of various aspects relating to our services and meeting customer needs).
  Do you find the service (include our website, Guidance Booklets etc) user-friendly and accessible in terms of:
 
Ethnicity, language etc.
 
Disability