As part of our ongoing development programme we are reviewing the WebFiling Service. As a
user of the WebFiling service we are keen to obtain your views and any suggestions you may
have for enhancements.
 
   
 
   
 
   
 
  We would be grateful if you could choose one of the following links to complete our satisfaction survey or if you have a specific issue you wish to raise regarding WebFiling leave feedback
 
 
 
 
  What best describes you? (Please tick all that apply)
 
 
 
 

How did you find out about WebFiling? (Please tick all that apply)
 
 
 
  How many companies do you file for?
 
 
 

How often do you file online?
 
 
 
 
 

When did you last use the WebFiling Service?
 
 
 

Which documents do you file online? (please tick all that apply)
 
 
 

When did you register for WebFiling?
 
 
 

How easy did you find the following?
 
Getting a security code
 
Applying for a company authentication code
 
Sign in
 
 
 

Please tell us how satisfied you are with the following aspects of WebFiling:
 
Ease of use
 
Speed
 
Reliability
 
Security
 
 
 

Have you ever contacted us for advice regarding WebFiling?
 
 
 

How did you contact us? (Please tick all that apply)
 
 
 

How quickly did we respond to your question?
 
 
 

Did we fully answer your questions?
 
 


Please tell us whether you agree or disagree with the following statements:
 
  "The Staff I spoke to were knowledgeable"
 
 
  "The Staff I spoke to were courteous & polite"
 
 
  Would you recommend the WebFiling Service to others?
 
 
 
  Considering everything please tell us how satisfied you are with the WebFiling Service?
 
 
  Have you noticed any improvements in the service lately?
 
 
 
 
 
 
Companies House is an Equal Opportunities employer and as such has always embraced
and championed the concept of fairness and equality to all individuals within this
organisation, both employees and customers.
 
  To continue to pursue our aim of providing quality, user-friendly and an accessible service delivery
we would ask you to complete the following questions (any information provided will be used
purely in our review of various aspects relating to our services and meeting customer needs).
 
 

Do you find the service (include our Website, Guidance Booklets etc) user-friendly and accessible in terms of:
 
Ethnicity, language etc.
 
Disability
 
 
 
 
 
Thank you for participating in our survey or leaving feedback. Your opinions
and comments will be used to improve our service to you.
 
Your personal details will be held by Companies House in
accordance with current laws on data protection for the purpose
of clarification or response to the information provided. Your
information will not be used for marketing purposes.